It’s Smart to Make Your Customer Feel Smart

We Like Compliments

Just about everyone likes a compliment. It makes you feel good, builds up your confidence and can even make you feel smart. And what about the person who gave you the compliment? What do you think of them? (pretty awesome right?) Giving your customer a compliment and making them feel smart can help you build tremendous rapport! But you have to be careful that your compliments are sincere, appropriate and you’re not saying things that make your customer defensive.

On today’s show discover:

  • … tips for helping your customer feel smart
  • … ways you might be making them feel…not so smart
  • … and how all of this helps you look smarter too!

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7 Amazingly Foolish Things Salespeople Do

Foolish Things Salespeople Do

I thought in honor of April fools day it would be fun to do an episode about some of the amazingly foolish things salespeople do. Now, if you’ve done any of these don’t feel bad (most likely we’ve all done at least some of these before) and hopefully…you’re not doing them anymore…I mean if you were that would be pretty foolish!

On today’s show discover:

  • …can cause your customer to say no;
  • …shake your confidence and
  • … are avoided by top sales pros (who probably made these mistakes at one time or another too).

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The Magic Phrase Salespeople Want to Know

What Are They Saying?

In every sales organization there are those salespeople…you know the ones, they’re always on top of the leaderboard. They’re almost legendary and then there are the stories…. “how did she close that sale? That was an impossible situation and somehow he turned it around….I need to know what he’s saying.”

On today’s show discover:

  • … the magic phrase I learned after analyzing the sales presentations of a top salesman;
  • … the secret to turning those impossible situations around;
  • … and how you can close more sales and benefit from what I learned.

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How to Make Way More Money Cross Selling

The ABCs of Cross Selling

Today’s show is brought to you by the letters A, B , C and X because we’re talking about cross selling today and the fundamentals that make it a big money maker for you.  

On today’s show discover:

  • …how cross selling benefits everyone, especially you;
  • …how to cross sell without making your customer cross;
  • …and a simple proven method for cross selling more and making more commission today!

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How to Stand Out with the Best Customer Experience

Best Customer Experience

Competition is great for customers but what about you? How do you stand-out and convince your customer that buying from you is the best option? Well, on today’s show you’ll discover…

  • …why price isn’t the only thing customers consider when deciding where to buy;
  • …how to standout above the competition;  
  • …and ideas for improving your customer’s experience.

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