Category: Customer Experience

Foolish Things Salespeople Do

7 Amazingly Foolish Things Salespeople Do

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Foolish Things Salespeople Do

I thought in honor of April fools day it would be fun to do an episode about some of the amazingly foolish things salespeople do. Now, if you’ve done any of these don’t feel bad (most likely we’ve all done at least some of these before) and hopefully…you’re not doing them anymore…I mean if you were that would be pretty foolish!

On today’s show discover:

  • …can cause your customer to say no;
  • …shake your confidence and
  • … are avoided by top sales pros (who probably made these mistakes at one time or another too).

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Best Customer Experience

How to Stand Out with the Best Customer Experience

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Best Customer Experience

Competition is great for customers but what about you? How do you stand-out and convince your customer that buying from you is the best option? Well, on today’s show you’ll discover…

  • …why price isn’t the only thing customers consider when deciding where to buy;
  • …how to standout above the competition;  
  • …and ideas for improving your customer’s experience.

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Sympathy vs Empathy

Empathy vs Sympathy

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Empathy vs Sympathy

There’s a big difference between empathy and sympathy. Knowing how to communicate empathy in sales will strengthen your rapport and help you connect with your customer.

Two Minute Training Series

If you don’t have much time and you want a little sales boost…check out 2 minute training!

Check back often for new topics or subscribe to KO Sales Coach on YouTube!

Name Game

The Name Game

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Use Your Customer’s Name

Using your customer’s name can help you build rapport and more. Discover when to use your customer’s name through out the sales process to keep them engaged.

Two Minute Training Series

If you don’t have much time and you want a little sales boost…check out 2 minute training!

Check back often for new topics or subscribe to KO Sales Coach on YouTube!

mirroring the communication connection

Mirroring – Making a Communication Connection

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A Communication Connection

Matching the communication style of your customer can help you establish rapport and a connection. Discover the communication elements to mirror and which you should avoid in this two minute training presentation from KO Sales Coach.

If you don’t have much time and you want a little sales boost…check out 2 minute training!

Check back often for new topics or subscribe to KO Sales Coach on YouTube!